Dr Brian Mansfield M.B.B.S.,F.R.A.C.G.P.
Dr Matthew Beckhouse B.SC(Med), B.Med.FRACGP
Dr Bruce Proctor B.Med
Dr Annette Trotter M.B.B.S.
Dr Michael Sandner B.Med
Dr Colin Cook B.Med., F.R.A.C.G.P.
Dr Sue Cornish M.B.B.S.
Dr Louis Woo M.B.B.S.
Dr Bonnie Lam B.Med MD
We have Registered Nurses in the Practice during Weekdays who support our doctors by providing the following services:
- Dressings and Wound Management
- INR testing (finger prick)
- Health Assessments for seniors
- Triaging of patient needs
- Assisting in minor procedures
- 4 Year healthy kids checks
SERVICES PROVIDED .
We provide a full range of General Practice services. These include:
- General Medical consultations
- Family Medicine
- Insurance Examinations
- Pre-employment Examinations
- Skin Cancer Examinations and Excisions
- Sports Medicine
- Family Planning
- Travel Medicine
- Shared Care Obstetrics
- Minor Surgery including repairing Wounds
- Removing Moles and Skin Cancers
- Fracture Management including Plaster
For routine appointments and enquiries please phone the surgery between 8am and 6pm Monday to Friday. We set aside some appointments each day for urgent problems. If you feel you have a medical problem that needs to be dealt with that day, please ring the surgery at 8am and notify the staff that it is an urgent problem so we can do our best to accommodate you. Although we endeavour to run on time sometimes that is not possible due to unexpected emergencies and issues that require urgent attention.
If you are too unwell to get to the surgery our doctors are sometimes able to visit you at home (within the local area). Requests for house calls are best made before 10am.
AFTER HOURS SERVICE
After hours services for our surgery are provided by the GP Access After Hours clinic. The clinic is located in the Westlakes Community Health Centre at 9 James Street, Toronto and patients are asked to contact the advice line on 1300 130 147 to arrange an appointment time. Home visits after hours are also co-ordinated through this service. Clinic hours are:
Weekdays - 5.30pm until 8am the next day
Weekends - 12pm Saturday to 8am Monday
Public Holidays - 24 Hours
Good medical practice dictates that if you are on regular medication, you need regular check-ups to monitor your medical condition. If you need to see a specialist, it is important to discuss this with your doctor, who will be able to advise on the most appropriate specialist to give you the best possible care. This will save you time and money in the long run. Please make an appointment if you need a repeat prescription or a referral.
It is important that you obtain your test results by either seeing your doctor or phoning reception. Your doctor will advise when your results are expected to be available. Where the test results require interpretation and discussion a consultation will be required.
From time to time this practice invites patients to complete a questionnaire on their view of the practice and how it can be improved. These surveys are completely confidential and help us to improve our services. If you are unhappy with any aspect of the care you receive from this practice we are keen to know about it. Please feel free to talk to your doctor or reception about the problem. We will always reply to signed, written complaints.
If you feel there is a problem you may wish to take up outside the practice, you may contact the Health Care Complaints Commission Locked Mail Bag 18, Strawberry Hill NSW 2012 PH: 02 9219 7444
PHONING YOUR DOCTOR
Doctors are able to take phone calls relating to you and your family’s health. If they are busy with a patient at the time, a message will be taken and the doctor will phone you back at their earliest convenience (usually between 1pm and 3pm).
Consultation fees vary depending on the length and complexity of the services provided in accordance with the Medicare Benefits Schedule.Current fees are displayed in our waiting room. We ask that accounts are paid at the time of consultation. Pension card holders, Healthcare card holders and Veterans Affairs card holder will be bulk billed. If you have any difficulty paying your fees, please talk to your doctor.
This practice respects the privacy of the data collected from our patients. Information is sent to other health providers when necessary for the well-being of our patients. Patient information is stored securely and is only available to authorised persons. Our doctors teach medical students from the University of Newcastle. You will be asked at reception if you are agreeable to a student being present during your consultation for teaching purposes. We respect your decision if you are not happy with this.